• Where are you based?

We are located in Ahmedabad, Gujarat, and our freshly baked products are delivered all over India.

• How are your products shipped?

Please go through our Shipping & Payment policy for detailed information. 

• How long does it take for my order to be delivered?

Orders are usually shipped within 48 hours after placing order, and delivery times depend on your location:
– Major cities: 3-5 business days.
– Remote areas: 5-7 business days.
You will receive tracking details via email once your order is dispatched.

• What allergens should I be aware of in your products?

Our cookies are completely eggless. They contain other common allergens such as:
– Nuts
– Dairy
– Gluten
Each product description will have specific allergen information. Please review it carefully before placing an order. If you have any specific dietary concerns, feel free to reach out to us.

• Can I cancel my order?

Since all our products are freshly baked upon order, we do not accept cancellations once the order has been placed. If you have any urgent concerns, please contact our support team as soon as possible.

• Do you offer Cash on Delivery (COD)?

No, we do not offer Cash on Delivery (COD). Due to the fresh nature of our baked goods, all orders must be prepaid through our secure online payment gateways.

• How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track your order via the courier’s website. If you face any issues, feel free to contact our support team for assistance.

• How should I store your cookies?

Our cookies are baked fresh and should be stored in an airtight container to maintain their freshness. They stay fresh for up to 10 days at room temperature. You can also refrigerate or freeze them if you prefer to enjoy them later. To enjoy that gooey texture again, heat them up slightly before serving.

• Can i add a note to my order?

Yes, it can be added in the notes section while placing the order online.

• Do you offer any nut-free or gluten-free options?

We currently offer cookies with nuts, but we are exploring options for nut-free and gluten-free products. Check our website for updates or contact us directly to inquire about specific needs.

• How do I use a promo code?

If you have a promo code, enter it at checkout on the payment page. The discount will be applied to your order total. Promo codes are usually case-sensitive, so ensure you enter it correctly.

• What should I do if I receive the wrong product?

If you receive the wrong product, please contact us at support@neighbourhoodbaguette.com with a photo of the item you received and your order number. We will resolve the issue by sending the correct product or issuing a refund.

• Are your products halal or kosher?

Our products are not certified halal or kosher at this time. If you have specific dietary requirements or need certified products, please contact us for more information on potential options.

• How do you ensure the quality of your products?

We take pride in using high-quality ingredients and follow strict baking processes to ensure freshness and quality. Each product is carefully inspected before it is shipped to ensure it meets our high standards.

• Can I customize my order for special occasions?

Yes, we offer customization options for special occasions like birthdays, anniversaries, and corporate events. Contact us at support@neighbourhoodbaguette.com to discuss your requirements and make arrangements.

• What should I do if I have a complaint about my order?

If you have a complaint about your order, please contact us immediately at support@neighbourhoodbaguette.com. Provide details about the issue, and we will address your concerns promptly.