TERMS OF SERVICE

Welcome to NeighbourhoodBaguette.com ! By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order or using our site. Do not continue to use NeighbourhoodBaguette.com if you do not agree to take all of the terms and conditions stated on this page.

1. Acceptance of Terms
By using our website and placing an order, you agree to these Terms of Service, our Privacy Policy, and any other policies mentioned herein. If you do not agree to these terms, please do not use our services.

2. Modifications to the Terms
We may update or change these terms at any time without any prior notice, such changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

3. Eligibility
To place an order with Neighbourhood Baguette, you must be at least 18 years old and legally capable of entering into a binding contract under Indian law.

4. Account Creation & Responsibilities

4.1 Account Creation:
You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and for any activity under your account.

4.2 Account Security:
You must notify us immediately of any unauthorized use of your account. Neighbourhood Baguette will not be liable for any losses incurred due to unauthorised access to your account.

4.3 Account Termination:
We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in any unlawful activity on our site.

5. Product Information and Availability

5.1 Product Description:
We make every effort to ensure that product descriptions and images are accurate. However, we do not guarantee that the information is free from errors. If there is an issue with a product description, we reserve the right to cancel the order.

5.2 Product Availability:
All orders are subject to availability. If a product is unavailable after you place an order, we will notify you and provide a refund or an alternative.

6. Pricing and Payment

6.1 Pricing Policy:
Prices listed on our website are in Indian Rupees (INR) and include applicable GST. Prices may change at any time without prior notice, but any changes will not affect orders that have already been placed and confirmed.

6.2 Payment Options:
We accept payments via credit cards, debit cards, UPI, and other secure payment gateways. All payments are processed in INR.

6.3 Payment Confirmation:
Upon successful payment, you will receive an order confirmation. We reserve the right to cancel orders if payment cannot be processed or if we suspect fraudulent activity.

6.4 Failed Transactions: 
If your payment is declined or unsuccessful, we reserve the right to cancel your order. It is your responsibility to ensure sufficient funds and correct payment information.

7. Shipping and Delivery

7.1 Shipping Policy:
We offer free shipping across India and partner with reputed national couriers such as Bluedart, FedEx, and Delhivery. Orders are typically shipped within 48 hours, and delivery time varies depending on your location (typically 3-5 days).

7.2 Tracking:
Once your order is shipped, you will receive an email with tracking details. We are not responsible for delays caused by the courier service or events beyond our control.

7.3 Delivery Responsibility:
Once the package is handed over to the courier, risk of loss or damage passes to the buyer. You are responsible for providing the correct shipping address and ensuring that someone is available to receive the package.

7.4 Failed Deliveries:
If the courier makes multiple attempts to deliver and the package is returned to us, we cannot offer a refund or replacement. Please ensure you track your package and are available to receive it.

8. Order Cancellations and Refunds

8.1 Order Cancellations:
Due to the perishable nature of our products, we do not allow cancellations once an order has been placed.

8.2 Refunds and Returns:
Refunds are only available in specific cases, such as defective or incorrect items. If your product arrives damaged or faulty, please contact us within 24 hours with a photo of the defect. For further details, refer to our Refund & Return Policy.

9. Usage of Products and Allergens

9.1 Food Safety: 
All our products are freshly baked and should be consumed within their respective expiry periods. We cannot be held responsible for improper storage or handling after delivery.

9.2 Allergen Information:
Products may contain allergens like nuts, dairy, gluten, etc. It is your responsibility to review the product descriptions for allergen information. We are not liable for any allergic reactions or health issues caused by the consumption of our products.

10. Intellectual Property
All content on the Neighbourhood Baguette website, including logos, images, and text, is the property of Neighbourhood Baguette and is protected under Indian copyright and trademark laws. Unauthorised use of our content is prohibited.

 11. Prohibited Activities
You agree not to:
– Use the website for any unlawful purposes.
– Attempt to gain unauthorised access to our servers or website.
– Introduce malicious software or viruses.
– Engage in fraudulent activity or misuse our website in any way.

12. Limitation of Liability
To the maximum extent permitted by law, Neighbourhood Baguette, its directors, officers, employees, or agents shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid by you for the products purchased.

13. Indemnification
You agree to indemnify and hold harmless Neighbourhood Baguette and its affiliates, directors, employees, and agents from any claims, damages, liabilities, or costs arising from your violation of these Terms of Service or any unlawful activities on our website.

14. Dispute Resolution and Governing Law

14.1 Governing Law:
These Terms of Service are governed by the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.

14.2 Dispute Resolution:
In the event of any disputes or claims related to your use of our services, we encourage you to contact us directly to resolve the matter. If the issue cannot be resolved amicably, it will be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15. Force Majeure
Neighbourhood Baguette shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its control, including but not limited to natural disasters, strikes, war, epidemics, or governmental actions.

16. Severability
If any provision of these Terms of Service is deemed unlawful or unenforceable under Indian law, the remaining provisions will remain in full force and effect.

17. Entire Agreement
These Terms of Service, along with our Privacy Policy and Refund & Return Policy, constitute the entire agreement between you and Neighbourhood Baguette and supersede any prior agreements or communications.

18. Contact Information

For any queries related to these Terms of Service, you can reach us at:

Neighbourhood Baguette
Email: support@neighbourhoodbaguette.com 
Customer Care: +91 99909 99941 

Last Updated: 15/09/2024